CRM Manager

Job description

Ocean Finance is a leading financial technology business offering a wide range of personal finance options to consumers such as our credit builder credit card, personal loans, a range of mortgages and second charge products for homeowners. We are a fast-growing business offering a dynamic working environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.


This is a new position for an energetic, passionate and analytical CRM Manager to join our team.

You will help build and execute the existing CRM strategy for personal lending/ancillary products, as well as the chance to work on exciting new products in the near future.


You are passionate about CRM, love thinking big and have a solid focus and understanding of using data to drive campaign strategy. You are also deeply passionate about delivering the highest quality results. You are naturally customer centric and thrive in a fast-paced environment that requires strong technical, business and communication skills. You will need to exhibit an excellent ability to prioritise, manage, develop and work proactively.


The successful candidate will grow and lead the organisation through change, evolution, and sustained growth. You will work alongside a world-class data driven team focused on delivering agreed targets.


The successful candidate will take ownership of the CRM comms/strategy for personal lending & ancillary across all channels, collaborating with the wider CRM team and design, data, growth, and development teams to help maximise customer acquisition by creating engaging and targeted CRM campaigns. You must be able to demonstrate excellent knowledge of data-driven CRM strategies and a willingness to learn.


You will be reporting to the Head of CRM of our broking team.



Job requirements

Role and Responsibilities:

  • Build and develop new CRM campaigns and customer journeys as well as managing existing campaigns
  • Drive and implement customer-centric, engaging and personalised strategies using email, SMS and push notifications
  • Help drive campaign performance and optimisation through testing and post-campaign analysis
  • Help grow the CRM database
  • Understand our audience and use data to build targeted campaigns
  • Identify and define new customer segments to target and provide insights/suggestions on enhancing data use
  • Produce and record documentation required for product governance


Essential Skills and Competencies:

  • Hands-on experience using data-driven CRM Platforms
  • 3-4 years minimum in a CRM role (either agency or in-house)
  • Comprehensive knowledge of email marketing and best practice
  • Multi-channel experience including in-app messaging and push notifications
  • A digital and analytical understanding and mindset
  • Excellent organisation and communication skills
  • High attention to detail
  • Experience with data segmentation
  • Knowledge of MS Office (Excel and Powerpoint)
  • Experience developing and maintaining structured monitoring processes
  • A willingness to learn


Desirable:

· Experience using Iterable

· Experience of building workflows

· Email and survey builds

· CRM Platform integration


Your benefits

We believe that a good business is all about its people, and therefore we offer this extensive set of benefits:

  • 30 vacation days (in addition to bank holidays)
  • Competitive salary
  • Discretionary bonus package
  • Extensive pension contribution
  • Sick pay
  • Personal allowances for wellbeing, broadband, home office and more
  • Dedicated time to give back to the community
  • Access to Perkbox with a large number of Perks and freebies, including free Audible audiobook subscription
  • A diverse culture built on trust, autonomy, openness and collaboration
  • Commitment to your personal and professional development - growing you is part of our overall success story
  • Pension & annual salary review
  • Freedom to work remotely or (based on situation) from our Manchester, Greece or Cyprus offices
  • Opportunity to travel and collaborate on different sites
  • Mental Health & First Aid support
  • Employee Assistance Program